562-787-9400

Guidelines

FREE Referral Bonus Sessions
Bonus Offer: one referral client = one 30 minute session for the existing client. This offer is unlimited. The referral client must purchase a minimum of four individual training sessions or one qualifying group exercise package.
Super Bonus Offer: Four or more referrals within a 30 day period = all due 30 minute sessions, plus two 60 minute sessions

FREE Birthday Bonus Session
As a celebration of your commitment to living a long, healthy life we’re happy to offer a free birthday session as a special reward for your hard work and dedication. Birthday must fall within dates of an active program. Perfect attendance is required.

Satisfaction Guarantee
After the use of a Free Trial session if you are not 100% satisfied with your training experience you are not required to purchase any additional personal training or group training sessions.  A Free Trail requires no purchase and no commitment.

Partner Training Add-On
A standard 20% add-on rate applies to individual training rates with a two person maximum.  Quantity packages of sessions purchased must be paid in full at the start of a training program, including the 20% add-on rate.  If either client decides to leave the program for any reason the pre-paid rate will not be changed and there are no refunds on partner training add-on fees.  Guest partner training – A 1:1 personal training client can bring a guest for a pre-paid fee of 20% of the amount of a single personal training session.

Confidentiality
From the time of first contact between a fitness trainer and a new or potential client, including any email messages and/or phone conversations both the fitness trainer and client agree that all information discussed including client’s fitness history, goals, pricing, special arrangements and promotional offers will be kept completely confidential. The fitness trainer also agrees to keep all information about his/her client completely confidential throughout the duration of a fitness program unless otherwise expressed by the client.

Cancellations
24 hours notice is required for cancellations or requests for a rescheduled session by phone to avoid the loss of a session.

Travel Workout Programs
Exercise programs are available for clients to use while traveling or those who require maintenance training between personal training sessions. Personalized plans are offered to existing clients as single session workouts or in bulk packages.

Past Due Payments
Past due payments (partial or whole) will incur a 10% penalty after each seven days that pass until the total amount of the past due charges reach the equivalent of the original balance due.  If the total combined amount of the original balance and past due charges remain unpaid the entire account will be forwarded to a collection agency for settlement.

Session Transfers & Gifting
All transfers and gifting of sessions must be approved by the personal trainer responsible for that account. All sales are final.